Country Clad Return Policy

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Shipping time depends on your location, estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is assessed by your local customs office and varies for every country. Check with your local customs office to see if duties and taxes apply to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before contacting us, check your shipping confirmation email for address mistakes, ask your local post office, and check with your neighbors. If these steps don’t help, contact us at [insert your support email here] with your order number.

Orders

How are your products made?

We work with a print-on-demand drop shipper with locations worldwide for efficient order fulfillment. Tip: Check out Printful’s production footage for a behind-the-scenes look at how we fulfill specific products.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. For any questions about tracking or shipment, contact us at [insert your support email here].

I received a wrong/damaged product, what should I do?

If your product arrived damaged, email us at [insert your support email here] within a week with photos of the damaged product and your order number for a quick resolution.

Returns

What’s your return policy?

We don’t offer returns and exchanges. If there’s an issue with your order, contact us at [insert your support email here].

Do you offer refunds?

Refunds are provided for wrong or damaged items. Contact us at [insert your support email here] with photos of the issue for assistance.

Can I exchange an item for a different size/color?

Currently, we don’t offer exchanges. Check our sizing charts in the product description section for size guidance. For mislabeled items, contact us at [insert your support email here] within a week of receipt with your order number and photos of the issue.

Return Policy

Copy, modify, and use the latest version of Printful’s Return Policy.